“Gracious Hospitality and Tourism towards 2030” is the theme of the conference organised by Dusit Thani College in Bangkok Thailand. Rapid expansion is putting pressure on infrastructure and destinations amid calls to boost spending and better manage tourism ‘flows’ to ensure long-term sustainability. Balancing the needs of the host population and the needs of visitors will be critical for the success of the future. Asian Hospitality and Tourism is often seen as offering superior experiences to visitors and guests. Within the Thailand and the Dusit Thani Hotels and College context, Gracious Hospitality and Tourism is emblematic of the experience co-creation. This conference will adopt an inclusive approach and focus on the opportunities and challenges of Gracious Hospitality and Tourism We would analyse a range of hospitality and tourism businesses and organisations and explore dynamic innovations to maintain competitive advantages. The conference will have a strong future focus towards 2030 and will explore how we should develop research and innovation to improve the co-creation value for all.
CONFERENCE THEME
Gracious Hospitality and Tourism towards 2030 is the theme of the conference organised by Dusit Thani College in Bangkok Thailand. WTTC estimates that travel and tourism stimulated the economy by generating more than US$7.6 trillion globally and supporting more than 292 million jobs, or one in 10 jobs worldwide. The sector has grown faster than the global economy consistently over the last six years. The world tourism and hospitality gravitates in Asia as the industry is booming, buoyed by changing lifestyles, rising incomes, low-cost air transport, as well as China’s and India’s growing outbound market. In 2016 Asia and the Pacific led growth of +8% across regions in both relative and absolute terms, recording 24 million more international tourist arrivals in 2016 to total 303 million. Growth was strong in all four subregions, with Oceania receiving 10% more arrivals, South Asia 9% more and North-East Asia and South-East Asia both
8% more (UNWTO). International tourist arrivals is set to increase by 43 million a year on average to reach 1.8 billion by 2030.
Thailand alone is expected to see visitor numbers rising from 32 million at present to 50 million by 2021. This offers immense opportunities for economic growth, employment and regional development especially in poor regions. However the rapid expansion is putting pressure on infrastructure and destinations amid calls to boost spending and better manage tourism ‘flows’ to ensure long-term sustainability. Balancing the needs of the host population and the needs of visitors will be critical for the success of the future. The tourism industry ecosystem emerges and requires management and marketing innovations as well as sustainable planning and development to ensure the long term prosperity of the destination. More importantly there is a huge need to develop the human capital and educate the work force of the future to cocreate tourism experiences as well as to manage international talent towards global solutions.
Asian Hospitality and Tourism is often seen as offering superior experiences to visitors and guests. Within the Thailand and the Dusit Thani Hotels and College context, Gracious Hospitality and Tourism is emblematic of the experience cocreation. Hospitality infused with authentic Thai values ensures the relentless focus on guest experience as part of Thai heritage. Kindness, compassion, and care are all in the DNA, and inspire the same distinctive service at each Dusit branded property worldwide. Thai hospitality is epitomised by graciousness, offering courteous, kind, and pleasant, courteous, polite, civil, chivalrous, well mannered, mannerly, decorous, tactful, diplomatic; kind, benevolent, considerate, thoughtful, obliging, accommodating, indulgent, magnanimous, friendly, amiable, cordial, hospitable experiences. This is often in contrast to different styles of hospitality and tourism found around the world.
This conference will adopt an inclusive approach and focus on the opportunities and challenges of Gracious Hospitality and Tourism. We would analyse a range of hospitality and tourism businesses and organisations and explore dynamic innovations to maintain competitive advantages. These innovations may be achieved by implementing innovations leading to cost reduction, improvement in productivity, improvement in the quality of product and the cocreation of new products or better delivery systems. The conference will explore Thainess and Asian Hospitality and Tourism Management as well as spirituality and religion. Gastronomy, culinary art and food in the heart of the experience cocreation. Tourism Planning and Development, Sustainability, Conservation and Wildlife as well environmental management in Hospitality and Tourism will be addressed. Health and medical Tourism as well as accessible and disabled Tourism will be explored due to the growth in this area.
The conference will also explore eTourism and eMarketing as well as Smart Tourism, Digital marketing and social media as tools for developing the Strategic Hospitality and Tourism Management. Transportation technologies, alliances, hubs, carriers and trends will also be examined through multi-mobility and interconnectivity of all transportation systems. Globalisation and competitivess as well as Crisis, disaster management, business continuity and resilience and safety, Security, and Terrorism will also be discussed. Human Resources and Talent Development and Management in Hospitality and Tourism will address the needs for management education, learning and teaching. Finally Cross-cultural ethics and governance as well as corporate responsibility and religious, cultural, political and national ethics and conflicts will be addressed. Culture and educations towards enhanced interactions will be examined as well as talent management and digital marketing techniques. The conference will have a strong future focus towards 2030 and will explore how we should develop research and innovation to improve the cocreation value for all.
COMMITTEES
Professor Sarote Phornprapha, Ph.D
President Dusit Thani College
Director of Dusit Education Thailand Operations
Professor Dimitrios Buhalis
Head of Department of Tourism and Hospitality & Director of eToursismlab Faculty of Management
Bournemouth University
EVENT Organizing Committee
Kanjana Hannon
Dean, Faculty of International Hospitality Industry
Dusit Thani College
Chirawut Kanogart
Chief Operating Partner and Advisor to President
Dusit Thani College
Pichaya Noranitiphadungkarn
College Director of Dusit Excellence Centre / International Business Development Office
Dusit Thani College
Yupin Patarapongsant, Ph.D
Lecturer of Marketing
SASIN, Graduate Institute of Business Administration of Chulalongkorn University
Pattarawan Prasarnpanich, Ph.D
Lecturer of Management Information System
SASIN, Graduate Institute of Business Administration of Chulalongkorn University
Kreangchai Rungfamai, Ph.D.
Senior Manager of Research Department
Dusit Thani College
Puttithorn Jirayus, Ph.D
Dean of Graduate School
Dusit Thani College
Sasiphatr Pitirote
Department Head, Hotel and Resort Management
Dusit Thani College
RESEARCH PAPER COMMITTEE
Professor Betty J. Chung
Director of the Global Leadership Institute
KAIST College of Business
Suwichit Chaidaroon, Ph.D.
University of Technology Sydney
Savanid Vatanasakdakul, Ph.D.
Macquarie university
Mototaka Sakashita, Ph.D.
Keio Business School
Keio Business School
Keio University
INTERNATIONAL SCIENTIFIC COMMITTEES
Professor Kaye Chon
Dean and Walter Kwok Foundation Professor in International Hospitality Management,
School of Hotel and Tourism Management,
The Hong Kong Polytechnic University
Professor Cihan Cobanoglu
Endowed Chair Professor of the College of Hospitality and Tourism Leadership (CHTL) &
Director of the M3 Center for Hospitality Technology and Innovation,
The University of South Florida Sarasota-Manatee (USFSM)
Editor of the Journal of Hospitality and Tourism Technology (JHTT)
Professor Nigel Hemmington
Dean – Faculty of Culture and Society
Pro Vice-Chancellor International
Professor of Tourism
Auckland University of Technology (AUT)
Professor Fevzi Okumus
Professor in the Hospitality Services Department,
Rosen College of Hospitality Management,
University of Central Florida
Editor-in-Chief of the International Journal of Contemporary Hospitality Management (IJCHM)
